Cancelling an order should be easy, right? I call customer service and ask them to stop it - after all, it's only been a couple of hours since I clicked 'submit', so they can't possibly have packed it by then!
T-Shirt.ca operates on a very different philosophy; the short of it is that once an order is placed, it's virtually impossible for our staff to prevent it from shipping.
We'll level with you - we like to get things done extremely quickly around here. We know that it's a competitive world out there, and most people in the promotional apparel industry need things in hand two weeks ago, let alone yesterday!
To ensure that we can provide the fastest possible delivery service and most accurate inventory allocation, we've set up processes to submit your orders to our warehouses around the clock - whether it's during our hours of operation or in the middle of the night. Once the order is submitted it prints the pick ticket, and at that point any window to make changes is long gone.
If you are able to call us during business hours within ten minutes of placing your order, there is a small chance that we'll be able to catch it before it gets to that stage. Once an order is in Awaiting Shipment, the return policy is in effect.