Need to return all or part of your order? No problem!
- Sign into your account via the T-shirt.ca website
- Once you are signed in, you will see your order history
- Locate the order(s) you wish to return
- Click Return items?
- Select the item(s) and quantities
- Select the return reason
- Submit the return request
It's that easy! Once we receive your request, we'll send you an email with the next steps.
Requirements:
- Returns must be initiated within 30 days of order date
- Returns must be authorized by T-shirt.ca
- Returns without a return authorization number (RA) will be refused
- Altered or washed garments are not returnable
Please note:
- Returns sent to a location (including our head office) not provided in the return instructions may be subject to additional shipping fees
- Shipping and handling charges are non-refundable
- Return shipping costs are the customer's responsibility
- Returns must be sent via courier; local drop off is not available
- Claims of defective, damaged, or lost items must be made within 10 days of date of purchase
- Some returns may be subject to a restocking fee
- Please allow up to 10 business days for refunds to be processed
Exchanges
- Due to the nature of online ordering and shipping costs, we are unfortunately unable to offer exchanges
Return to Sender
- Please be aware that orders returned to sender are subject to a restocking fee
Cancellations
- Once the order is sent to our warehouses for processing, we cannot cancel or make changes to it
- Processing occurs within ten minutes of placing your order, even outside of our operating hours
- Please always thoroughly check your order details before submitting it
- Once shipment occurs, the return policy is in effect